Face The World - Booking Terms and Conditions
  Loading... Please wait...

It is important that you read these thoroughly prior to making a booking for our courses and purchasing our products from the Internet Shop.

Booking Courses

Where relevant, it is your responsibility to check that your exclusivity zone is available prior to booking by checking our list of practitioners or calling us on 0845 544 1555. If in any doubt, call us.

It is also your responsibility to ensure that you/your staff meet the minimum requirements (where relevant) prior to booking (see below section on minimum criteria). If you need any help, please feel free to call us on 0845 544 1555.

Payment for the courses is required in full and at the time of booking. Funds will need to clear a minimum of 2 weeks prior to the training date.

We have the ability to take your payments securely over the phone, so if you prefer to speak to someone directly, please call us on 0845 544 1555.

No cash payments will be accepted on the day. If your tutor asks or agrees for you to do this, please let us know. They may not be an official FTW tutor.

Cheques will only be accepted in advance on agreement with HQ – call 0845 544 1555 to discuss your needs. These must also clear a minimum of 2 weeks before the training date.

A representative of FTW (usually your regional tutor) will contact you within 48 hours of your course being booked and paid for.

Cancellation of Courses

Failure to attend on the day - for any reason - is considered as full cancellation, meaning that we cannot refund any of your payment. However, we can re-book your course for a future date and transfer your funds minus a fee of £150 (or full course price, whichever is the lowest value) to compensate our tutor for a lost day.

If you cancel with less than 2 weeks before your training date, we can again transfer your date with an admin fee of £25. No refunds available for full cancellation without re-booking a new date.

If you cancel with more than 2 weeks’ notice we can transfer your date without charge. If you cancel altogether, we will deduct a £25 admin fee and return the remainder of your payment.

Minimum Entry Requirements

  • Our courses carry either a Diploma/insurable/CPD status or a Certificate of Attendance status depending on your needs.
  • The Diploma status is aimed at established and public liability insured beauty and holistic professionals who hold a minimum of NVQ Level 2 Anatomy and Physiology (or equivalent) and ideally have previous massage experience.
  • Certificates of Attendance are available for beginners, students and those not needing public liability insurance (practising on friends and family only). We will upgrade the Certificate to Diploma status (FOC) should evidence be provided to satisfy our accreditation guidelines as above.
  • Don’t forget to check our list of current FTW practitioners prior to booking your course – you may already be inside someone elses exclusivity zone.
  • See our Terms & Conditions
  • Your unique FTW certificate will only be issued by Head Office and will be watermarked with our logo and signed directly by our CEO. Please report any unauthorised training to us immediately – you deserve the best. Please see ourTutors page for the current list of accredited tutors.


Purchase of Products from our Internet Shop

No minimum orders are imposed, so we do not need/have a “sale or return” policy.

Products are only sent after payment is made via our Shop. Your invoice is automatically e-mailed with your order. 

If you need to cancel a product order, you must ring 0845 544 1555 within 24 hours of making the purchase. If the products have already been sent to you, a full refund as store credit, minus the postage/packing fee, will be made to your account once we receive the products back from you.

Damaged or unsatisfactory products are to be returned to our address where we will be pleased to replace them for you free of charge. No cash alternative: Face The World Ltd, Friars Nook, 43 White Friars, Chester, CH1 1AD.

All product orders up to 2kg weight are processed within two working days (Mon to Fri) and sent via standard first class Royal Mail plus a handling/packaging fee between £1 and £1.50 depending on materials used/size of order.

Product orders weighing over 2kg are processed within two working days (Mon to Fri) and sent via standard UPS tracked. No handling/packing fee is added.

Copyright Agreement

By agreeing to our terms and conditions you also agree to not copy or re-distribute any of the following under any circumstances (unless with explicit written consent from FTW HQ) – our CDs/music, Training Manuals, Crib Sheets, Certificates, any stationery or marketing materials (including branding and logos) or our refresher training videos. Failure to adhere to this will mean a breach of your contract and your account will be terminated. Depending on the scale of illegal copying/distribution of our products/services, we may pursue legal proceedings.

Email Newsletter

By agreeing to the terms and conditions you agree to receive our Face The World eNewsletter and information from Face The World only. We never share your details with any 3rd party.

Minimum Entry Requirements

  • Our courses are aimed at fully trained and/or established beauty and holistic professionals who hold a minimum of NVQ Level 2 Anatomy and Physiology (or equivalent) and have previous facial massage experience.
  • Don’t forget to check our list of current FTW practitioners prior to booking your course – you may already be inside someone elses exclusivity zone.
  • Your unique FTW certificate will only be issued by Head Office and will be watermarked with our logo and signed directly by our CEO. Please report any unauthorised training to us immediately – you deserve the best. Please see our Meet The Tutors page for the current list of accredited tutors.